Return and Refund Policy


At VareofDog, we are committed to providing premium pet essentials with exceptional craftsmanship. To ensure a transparent and secure shopping experience, our return and refund procedures for our Daily Supplies, Pet Wardrobe, and Toys collections are governed by the following professional standards.

1. Shipping Liability Allocation

  • Quality-Related Returns: If the return is caused by a product defect, material error, or mistake on VareofDog’s part, we will bear full responsibility for all return shipping costs.
  • Voluntary Returns: For returns initiated due to subjective preferences or a "change of mind," the customer shall be solely responsible for all associated return shipping expenses.
  • Non-Refundable Fees: Original shipping fees paid at the time of purchase are non-refundable, regardless of the return reason.

2. Return Eligibility & Timeframe

We offer a 30-day statutory return period, starting from the date of confirmed delivery. To comply with the hygiene and safety standards for our pet products—including specialized apparel (e.g., pet shirts) and interactive toys—returned items must strictly meet the following criteria to be eligible for a return:
  • Product Condition: The product must remain in its original, unwashed, and immaculate state, free from pet hair, odors, or any signs of use.
  • Packaging & Labels: All original tags, designer labels, and brand packaging must be intact and undamaged.
  • Protective Packaging: The item must be packaged in its original protective wrapping or container.
  • Documentation: A valid Order Confirmation or digital receipt must be provided to support the return request.

3. Mandatory Inspection & Discrepancy Reporting

We require you to inspect all received pet supplies promptly upon delivery.
  • Notification Period: If you identify any inherent manufacturing defects, material irregularities, or logistical errors (e.g., wrong item, damaged packaging), please notify our support team at support@vareofdog.com within 48 hours of delivery.
  • Resolution Process: Timely reporting is critical to enabling us to initiate an expedited resolution, such as a priority replacement or full refund.

4. Return Merchandise Authorization (RMA) Protocol

To ensure operational consistency and accuracy, VareofDog strictly enforces a standardized Return Merchandise Authorization (RMA) process:
  • Submit a Return Request: All return requests must be formally submitted via email to support@vareofdog.com.
  • Obtain RMA Authorization: Upon approval of your return request, you will receive a unique RMA number and the address of our designated return facility.
  • Unauthorized Returns: Any parcels sent to our facilities without a pre-approved RMA number will be rejected and will not qualify for a refund or replacement.

5. Non-Returnable Items (Exclusionary Categories)

Due to hygiene regulations and the customized nature of certain products, the following items are exempt from our return policy and cannot be returned:
  • Customized Merchandise: Any items tailored or personalized to meet specific customer or pet requirements.
  • Final Sale Items: Products explicitly marked as "Final Sale" and digital gift certificates.

6. EU 14-Day Statutory Right of Withdrawal

In compliance with EU consumer protection legislation, residents of the European Union have the legal right to cancel or return their order for any reason within 14 days of receipt. To be eligible for this right, the merchandise must still comply with our "original condition" and "hygiene" requirements outlined in Section 1.

7. Refund Processing & Disbursement

Once the returned item is received by our facility, we will conduct a thorough quality verification process to confirm its eligibility for a refund:
  • Quality Inspection: Our quality control team will perform a final check to verify that the item meets the return criteria (material integrity, hygiene standards, and original condition).
  • Refund Disbursement: Approved refunds will be issued to the original payment method used for the transaction.
  • Processing Timeframes: Please allow 10 business days for internal processing of your return. After our approval, your financial institution may require an additional 3 to 5 business days to reflect the refund on your account statement.

8. Corporate Accountability & Contact Information

We value the trust you place in VareofDog. Our team is committed to acknowledging all service inquiries within 24–48 business hours and resolving all concerns through fair, ethical, and transparent business practices.
  • Brand Entity: VareofDog
  • Registered Company: BURGERMAN8A LTD
  • Official Correspondence: support@vareofdog.com
  • Support Line: +1 (346) 248-7696
  • Registered Office: 8 Mansfield Road, Sutton-in-Ashfield, Nottinghamshire, NG17 4GR, United Kingdom